Why GenAI Needs Human Partners

From the ServiceNow Library

Insights from Jim Van Over, ServiceNow Innovation Officer, on the impact we see on leaders.  Are you ready to apply AI technologies in your enterprise?

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Here's a quick summary from the experts:

• GenAI Adoption and Integration: 50% of CEOs are incorporating GenAI into services and products, with many believing it's key to outcompeting others.
• LLM Definition: Large language models (LLMs) like GPT-4 can process language and generate contextually relevant text, although they have limitations.
• Workforce Impact: LLMs could automate around 10% of routine tasks, increasing to 50% with optimized software.
• General-Purpose Technology: LLMs may become the next widespread technology, vital for continued innovation, akin to the wheel or electricity.
• Beyond Efficiency: GenAI should not only automate tasks but also aid leaders in questioning and problem-solving.
• Creative Collaboration: There's debate on whether GenAI hinders or enhances human creativity. Engaging with GenAI actively can lead to more innovative solutions.
• Active Engagement with AI: Leaders should use LLMs to challenge and refine their thinking rather than generate ideas passively.
• Innovation Study: A study showed that individuals who actively engage with AI before consulting it tend to produce more creative outcomes.
• AI and Creativity: AI engagement encourages stepping out of comfort zones, promoting creativity, and could be used for training and upskilling.
• Future Significance: LLMs are set to add value across various sectors and executives should explore how AI can enhance employee performance and experience.