ServiceNow solutions for manufacturing, energy, logistics, non-profit, retail, and technology sectors unlock efficiency and drive success
Optimize production amidst ever-changing global conditions and talent dynamics with ServiceNow.
Profound shifts in the global supply chain, talent availability, and pressures related to climate change are compelling manufacturers to develop strategies that not only safeguard their operations but also transform to seize today's opportunities.
Higher Revenue for a Global Specialty Supply Company
A specialty materials supplier faced challenges due to the absence of a centralized management structure, resulting in siloed departments and business units. Interactions with partners and suppliers were particularly fragmented, primarily relying on email for tracking.
By leveragingServiceNow’s Customer Service Management module, the manufacturer streamlined its interactions with suppliers and vendors.
The initiative led to significantly improved costs per supplier, increased efficiency in managing suppliers, and improved revenue due to enhanced throughput.
Improving IT Efficiency and Business Throughput for an Automotive Retail Parts Provider
As one of the fastest-growing automotive suppliers, the high growth trajectory resulted in all employee and partner requests being routed to IT, causing delays in addressing employee needs and, ultimately, customer satisfaction.
They used the ServiceNow Platform to develop a custom application dedicated to handling partner requests and seamlessly integrated it with Customer Service Management.
The initiative resulted in enhanced partner satisfaction, increased efficiency in addressing employees’ IT needs, and improved overall business throughput.
- Energy and Utilities: Ensure continuity while embracing new imperatives and transitioning to renewable technologies.
- Logistics: Enhance customer satisfaction and reduce costs in the face of increased competition.
- Non-Profit: Drive your digital transformation forward to stay mission-focused.
- Retail: Deliver unparalleled experiences that attract and delight consumers.
- Technology, Media, Telecom: Embrace disruption to fuel innovation and ensure customer acquisition, retention, and growth.