Patient Experience, A Different Perspective

We should listen to our animals. They give the best perspectives on life, priorities, and ServiceNow.

Franklin, our favorite advisor, inspires thoughts on enhancing Patient Experience with ServiceNow! 

A black dog standing on a rug

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Franklin, our 12-year-old Kerry Blue Terrier (that's 84 in human years), is more than just a great dogโ€”he's the best dog ever, (though I know you may debate that)! His presence alone has a soothing effect on people, simply through a gentle pat.

Crossing to the hospital across our street, even on a coffee run, I've noticed patients brighten up as they engage with him, their smiles a testament to the joy he brings. This interaction, so effortless yet profound, makes me think of how much we typically struggle waiting, and having a super great patient experience.  ServiceNow is on a mission to improve patient experiences, even if they canโ€™t put Franklin in the platform!   

There is a lot going on in healthcare โ€“ but nowhere is it felt the most than in the patient experience. We have all been there. We want every interaction to matter, from the first appointment booking to post-treatment follow-ups.  We want our providers to remember us, and our care plan. We also want a great experience waiting, during and in the follow-up.   ServiceNow is at the forefront of transforming how healthcare providers engage with patients, ensuring a seamless, satisfying journey that not only meets but exceeds expectations. 

๐Ÿพ Breaking Down Barriers with Seamless Access 

Dogs are simple and nothing makes us happier than seeing you happy.  At the heart of improving patient experience is the elimination of unnecessary complexities. ServiceNow achieves this through integrated solutions that offer easy access to information, proactive communication, and rapid updates. By streamlining the flow of information and reducing paperwork, ServiceNow lays the groundwork for a relationship built on trust and transparency between clinicians and patients. 

๐Ÿพ Transforming Challenges into Opportunities 

Healthcare providers often face the dual challenge of managing technical hurdles, such as data silos and manual processes, while striving to deliver exceptional patient care. ServiceNow tackles these issues head-on, providing a 360-degree view of patient data, eliminating task redundancies, and ensuring data privacy compliance. These improvements not only enhance the patient experience but also pave the way for more personalized, meaningful interactions. 

๐Ÿพ A Catalyst for Care Team Satisfaction 

Did you say cats?  Oh, Catalyst. The well-being of care teams is intrinsically linked to the quality of patient care. Recognizing this, ServiceNow offers solutions to streamline manual processes and reduce the burden of low-value tasks. This not only aids in preventing clinician burnout but also increases job satisfaction, directly impacting the patient experience positively. Happy and engaged care teams are more likely to provide the attentive, compassionate care that patients deserve.  Cats are cool too. ๐Ÿˆ

๐Ÿพ Empowering Providers with Data-Driven Insights 

Dogs use the data collected in all their senses to process and alert you - with a series of barks. ๐Ÿ˜  Fortunately for all of us, ServiceNow has something more sophisticated.  In the quest to improve patient outcomes, healthcare providers must be equipped to address broader population health trends and challenges. ServiceNow facilitates this by offering visibility into connected data and automating administrative tasks. This efficiency enables care teams to make informed decisions and deliver more effective care, significantly improving the health and well-being of the communities they serve.  (Franklin agrees: BARK!) 

๐Ÿพ A Future Focused on Efficiency and Personalization 

The journey towards improving patient experience is ongoing, and ServiceNow is leading the charge with hyper-automation. This approach not only accelerates back-office tasks but also personalizes patient interactions, making healthcare more responsive, efficient, and patient-centric than ever before. 


Since Franklin canโ€™t be in every office or care facility โ€“ we can have ServiceNow streamline and improve transparency and quality for patients.  Its innovative solutions are setting new standards for patient experience, transforming every touchpoint into an opportunity to deliver exceptional care.  


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